Goldex Document Upload: Format and Size Rules
Before you can withdraw your winnings, particularly from a generous Goldex bonus, the platform requires a security check known as KYC (Know Your Customer). Submitting the correct documents is a crucial step, and getting it wrong can cause delays. This guide walks you through the specific format and size rules for the Goldex document upload process, helping you verify your account quickly and easily.
Why Goldex Requires Document Verification
Document verification is a standard security procedure for all licensed online casinos, including Goldex casino. It serves several important purposes: confirming your identity and age to prevent underage gambling, ensuring the person depositing and withdrawing is the legitimate account holder, and complying with anti-money laundering regulations. While it might seem like an extra step, it protects both you and the platform from fraud. The process is typically triggered when you request your first withdrawal, or sometimes after claiming a substantial promotion like a Goldex no deposit offer.
Accepted Document Types and Formats
Goldex will typically request two or three types of documents. It’s essential that these files are in the correct digital format. The most commonly accepted formats are JPG, PNG, and PDF. Scans or clear, legible photographs taken with your phone are usually acceptable. The key requirement is that all text, numbers, and security features are perfectly clear and readable.
| Document Type | Purpose | Accepted Format |
|---|---|---|
| Proof of Identity (POI) | Verifies your name and date of birth. | Passport, Driver’s Licence, National ID Card |
| Proof of Address (POA) | Confirms your residential address. | Utility bill, Bank statement, Tax document (not older than 3 months) |
| Proof of Payment Method | Verifies ownership of the card or account used. | Front of debit/credit card (with middle digits hidden), Bank statement screenshot |
File Size and Quality Specifications
To ensure smooth upload and processing, your files must adhere to specific size limits. A file that is too large will fail to upload, while one of poor quality may be rejected during review. The maximum file size for a single document is usually 10 MB. The image resolution should be high enough that every detail is sharp. Avoid blurry, dark, or glare-filled photos.
- Maximum File Size: 10 MB per file.
- Preferred Formats: JPG, PNG, PDF.
- Image Quality: High resolution, no blur, even lighting.
- Full Document: All four corners must be visible in the image.
Step-by-Step Upload Guide
Once you have your documents ready, follow these steps to submit them. You can usually find the upload section in your account settings under “Verification,” “KYC,” or “My Profile.”
- Log in to your Goldex account and navigate to the verification section.
- Select the type of document you are uploading (e.g., Proof of Identity).
- Click the “Upload” button and select the correct file from your computer or phone.
- Double-check that the document is clear and legible before confirming the upload.
- Repeat the process for any additional required documents.
- Submit all files for review. You will receive a confirmation email.
Common Problems and Troubleshooting
If your verification is taking longer than expected (typically 24-72 hours), it’s often due to a simple, fixable issue. The most common reasons for rejection include an expired document, a document not meeting the 3-month recency rule for address proof, or a file that is too large or of poor quality. If you used a Goldex promo code for a bonus, ensure your documents are submitted to avoid any hold on your winnings. For persistent issues, the best course of action is to contact customer support directly through live chat or email, as they can provide specific feedback. You can find the official support portal by visiting Goldex.
What Happens After You Submit?
After submission, the security team at Goldex casino will review your documents. This process can take anywhere from a few hours to a couple of business days. Once approved, your account will be fully verified, and any pending withdrawals will be processed. A verified account also means smoother transactions in the future and often unlocks the ability to claim certain promotions, such as Goldex free spins offers that require a validated account. Keeping your documents up-to-date ensures uninterrupted access to your favorite games.